Help centreRental insurance doesn’t have to be confusing. Find answers to our most frequently asked questions

Payment Help: Refunds, Failed Payments & Billing FAQs

Learn about our reimbursement process, typical processing times, and how to track your funds from approval to your bank account.

I have canceled or shortened my policy. When will I receive my refund?

If eligible, the refund processing times can differ depending on where you purchased your protection...
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Do you offer discounts?

Unfortunately, insurance prices are set by state regulators in the United States and Canada, and cannot be discounted...
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Can I change my payment method or currency after purchase?

It is not possible to update your payment method or currency after your policy is purchased...
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I found a better price on a plan, will you match it?

If you do find a better price anywhere, we are happy to beat it. Just reply to any of our emails and include details of the alternative quote...
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How can I save money on transactions when renting internationally?

While we provide a detailed claim payment breakdown, unexpected charges, such as government fees or credit card fees, may apply...
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Can I use a different credit card for my insurance booking vs the rental car?

RentalCover does not require you to use the same card as your protection purchase when making a rental booking...
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I got an unexpected charge from RentalCover on my credit card. Why?

If you see a charge from RentalCover on your credit card statement that you don’t recognize, it is likely because you added rental insurance through one of our approved partners, and it has been charged separately to your rental...

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Why was my price beat request refused?

We will always aim to price-beat like-for-like insurance quotes. However, your price-beat request can be denied for the following reasons...
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What do I do if my payment declines?

If you’re experiencing payment issues when purchasing your RentalCover Protection, the following troubleshooting steps may help resolve the issue...
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I think I have been wrongly charged for damage to my vehicle

We sometimes hear of rental companies charging customers for damages that did not happen, inflating or miscalculating the final charges.
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Do I still have to pay for a deposit if I buy your insurance?

Car rental companies will generally require you to leave a deposit with them at pick up, as a security measure in case you damage the car...

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Who do I contact if my rental deposit wasn’t returned?

Rental companies charge a deposit (or put an amount on hold), to make sure you can pay for damages in case of an accident...
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Is the RentalCover payment process secure?

RentalCover takes the security and privacy of our customers’ information seriously. To streamline the claim payment process, we provide a secure link...
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