Help centreRental insurance doesn’t have to be confusing. Find answers to our most frequently asked questions

View and update your rental car protection online

Access your RentalCover rental car protection online. View your policy details, download documents, and manage your cover options easily in one place.

Making changes to your rental car and/or RentalCover dates

Activate your RentalCover Account, then log in to make a claim, make changes or view your policy wording.
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Can I cancel, extend or shorten my RentalCover Protection?

To cancel, extend or shorten your RentalCover Protection please follow the steps...
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How do RentalCover credit notes work?

When you cancel a RentalCover policy you may be offered a credit note with an extra 60% bonus credit (or more, depending on your residence)...
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What are the cancelation rules for my policy?

Refund amounts differ based on your RentalCover Protection, when the protection is scheduled to commence and your booking agent (if you booked through one of our partners).
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Can I purchase insurance after pick-up?

Typically, RentalCover Protection cannot be purchased after your vehicle pick-up...
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Is my RentalCover Protection still valid if I change the rental vehicle or rental company?

If your RentalCover Protection was purchased directly via the RentalCover website, your protection is valid for any authorized rental company globally except any restricted rental companies...
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What to do if no vehicle is available at the rental desk?

We provide the rental insurance and our partners are responsible for the rental cars.
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Adding extra drivers and countries to your coverage

The named driver and all additional drivers included in your rental agreement are covered by your plan...
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How can I manage my data and delete my cache?

We use cookies to collect and safely store some of your data. Here’s why and how you can manage it...
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How do I update my mobile number?

If you’d like to update and verify the mobile number associated with your RentalCover Account, please follow the steps below...
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Understanding charge reversals and refunds

When you cancel your RentalCover Protection shortly after the purchase, your refund will be processed as a reversal...
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I’m having issues with the RentalCover website. What should I do?

If you’re experiencing any issues with the RentalCover website, the following troubleshooting steps may help resolve the issue...
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Can I increase or decrease my RentalCover Protection limit?

Depending on the protection type, country of destination and vehicle type, you may be able to increase or decrease your protection limit...
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